Custom Integrations
with Professional Services
You supply the business need.
We supply the technology solution.
What are SpeakWrite Professional Services?
Most of our clients realize massive time savings using SpeakWrite services ‘off the shelf’. Some organizations benefit from a customized solution that increases efficiency even more.
Our professional services team will work with you to understand your current workflow to see how we can help streamline processes and maximize productivity.
Below are a few examples of how organizations have leveraged our professional services to maximize gains.
Use Case #1
The Challenge
Customer had a complicated process where their clients would leave voicemail messages that needed to be transcribed. Once the voicemail was delivered, an employee would retrieve the message audio, and manually send it to SpeakWrite to be transcribed. This process was time consuming, costly, and prone to errors and mistakes.
The Solution
SpeakWrite Professional Services built a custom integration that automatically retrieved the voicemails, processed them for transcription, and returned them to the customer’s case management system – without any extra human intervention. The new process eliminated the time and cost of the human intervention and is much more reliable and consistent.
Use Case #2
The Challenge
Legal Firm uses Litify for case management. Existing process consisted of lawyers dictating documents and delivering the dictated audio to their assistant. The assistant would upload the audio to SpeakWrite for transcription, then return the transcribed document to the assistant. The assistant would re-format the transcribed document and submit it to Litify for additional workflow and processing.
The Solution
SpeakWrite Professional Services built a custom integration allowing the lawyer to dictate the audio and submit it directly to SpeakWrite for transcription. The document is then transcribed using the SpeakWrite ‘templates’ feature, onto the proper client template (e.g., letterhead, pleading, etc.). The completed document is then returned to the Litify case file and is automatically absorbed into the client’s workflow processing. The new process eliminated the time and effort required from the assistant to intervene.
How does the process work?
- 1. Schedule an exploratory call with our team to discuss your business need. You do NOT to need to know how to solve the problem. Simply tell us about your current business challenges and goals.
- 2. Once we have a good understanding of what you’re looking to accomplish, our team will propose a solution engineered around your internal processes and software that achieves your desired goal.
- 3. If you agree that this does achieve your desired result, we will provide you with a Statement of Work that details a clear explanation of the final deliverable, an estimated amount of time it will take to build it, and the cost based on engineering time required.
- 4. Our engineers will build and test the agreed upon solution and deploy it to your organization.
- 5. Optional - We will maintain the solution for a small annual fee so that you do not have to employ your own technical resources to maintain the developed infrastructure.
We know that many organizations do not employ full time engineers who have the bandwidth to customize solutions for your employees, and that’s why we offer up our team of experts at an affordable rate so that you can get the solutions that work for you.
